Member retention for independent gyms and studios across the US

No. It works for any business where people come back every week: yoga, Pilates, barre, dance, pole, martial arts, boxing, cycling and wellness studios. Everything is written in your words, whether you have members, clients or students.

Yes. Everything happens by email and in the tools you already use, so Retention Desk works with gyms and studios anywhere in the US.

Any tool you already use to email or text members, from Mindbody, Glofox, PushPress, Zen Planner or Jackrabbit to plain Gmail. Every piece arrives ready to paste in, and our free software guide shows where to find your win back list in each.

Keep them. Your welcome journey goes into those automations, or into your email tool if it has none. What most software does not do is pick the members most worth a personal message each month, write that message for a coach to send, and build a fresh win back around a new offer.

Not yet. Today you send one member export a month, and nobody else logs in to your accounts. The form below asks which software you use and whether you would rather connect it, and those answers decide which connections we build first.

Your welcome journey arrives for review in your first week, and your first win back campaign in weeks two to three.

A 10 minute intake, an export of your member list once a month, the offer you want to make people who left, and a quick approval on each piece.

About 10 minutes for the intake, loading your welcome journey into your software once in your first two weeks, an export once a month, a quick look at each piece, and the sending: five win back messages over ten days, one member email each Monday and your coaches' check ins. Everything arrives ready to paste, with steps for your software. We ask every pilot how long sending took and will post the real number here once three pilots have told us.

No. Everything goes out from your own email or member app, under your name, and only after you approve it.

Yes. A team of AI agents researches your business, drafts every piece and checks it against your details and our rules. Thomas reviews every piece and sends it to you himself, and AI training on your data is switched off.

As many as your coaches can send. You tell us in the intake, 20 a month to start and up to 40. New members going quiet come first, then members whose visits dropped, then those who stopped coming most recently. Everyone else the rules flag is still named in your report, with one shared check in email (and a text for members who agreed to texts) to send together.

Each win back campaign includes two texts for members who agreed to get texts, and the at risk list gives your coaches a personal message to send from their own phones. The code word shows who actually came back, not just who opened an email.

Every win back message asks people to mention a code word, like COMEBACK, at your front desk or reply with it. Your report counts the past, frozen and trial members your front desk or export shows as back, and when you give a range we use the lower number. Some may have come back on their own, so your report says how every number was counted.

The price is the same at any size, so your dues decide it. At $69 a month it takes about 6 members each month to cover the fee, and at $150 about 3; the table under Pricing shows more. Your monthly report says plainly whether the members who came back covered it.

The journey is yours to keep. Each month you get a new win back campaign, four member emails, your results report with the at risk list and check ins ready to send, and a rewrite of the journey's weakest message.

There's no long term contract. It's month to month under our one page service terms, you can cancel anytime, and your member data is deleted when you leave.

Not because you gained members. Any change comes with 30 days notice by email, and never during a founding rate's first six months.

No. Your monthly report shows what happened and how each number was counted, including whether the members who came back covered your fee, and you can cancel any month.

It is used only for your campaigns and reports, never sold and never used for another business, and it is deleted within 30 days after you leave. If we ever learn it was seen by someone it should not have been, we tell you within 72 hours. The details are in our service terms.

Yes. Each location is $397 a month and gets its own journey, campaigns and report. A business with several locations counts once toward the first 5, gets the founding rate on every location it has when it starts, and gets one free pilot.